FAQ – Raleigh Restorations

About us

Starting, we are still very much a small business. A team of two consisting of myself (Derrick), and my wife (Corley), we strive to give the quality and resources of a large company, while still focusing on those personal small business touches! I began restoring my own sneakers in 2010, I then started buying used shoes to restore and "flip", and 9 years passed and here we are still doing what we love, but a little different...

You may have noticed that recently we've shifted our focus onto teaching the art of sneakers. We believe that instead of trying to restore and customize everyone's shoes, if we teach others how to do what we do properly, we can in turn reach many more soles :) which is our ultimate goal. We're a product of the culture and are doing our best to give back and grow the community that we so dearly love! We hope you'll be a part of it in one way or another!

Frequently Asked Questions

PRODUCT FAQ

How do I use your products properly?

Each of our products have a video tutorial that makes it easy for you to learn how to use them properly. Please visit the "Product Instructions" page to learn about proper use!

What do your products work on?

Listed on each products page is a description of what the product works on. Our Scratch Resistant Sealer also has a separate FAQ video to help you learn all of the many uses it has. If you've watched our FAQ and Instructional videos and still have questions, please contact us via our "CONTACT US" tab in our menu so we can help you with any specific questions or uses you may have!

What makes your products different?

When we started restoring and customizing shoes, there weren't a lot of products made specifically for sneakers. All of our products were created to solve a problem that we had when we were first starting. We formulated our products to work better than any other products available for the same or similar purpose years ago. We know there are other brands that try to replicate our products, but we stand by our products and even more our customer service to not just sell you a product, but to help you personally use them effectively to get the results you need.

What paint do you use?

When it comes to using the right paint, there is only one brand that we trust for acrylic leather paint. That brand is "Angelus Leather Paint" (click to shop Angelus paint)

What sneaker cleaner do you use?

We contemplated making a sneaker cleaner ourselves, but simply put don't think we could do it better than RESHOEVN8R does. We stand by their brand as they pride themselves on customer service, as well as the BEST products for cleaning sneakers from top to bottom. We're actually partnered with them to offer you a discount on their great products. You can click the banner below to save 10% automatically (in cart)!

ORDER FAQ

How long does shipping take?

To keep costs down for you, we use USPS (United States Postal Service) when shipping our products. Generally there are 2 options when shipping (based on weight) which are:

USPS First-Class (About 2-5 Business Days)
USPS Priority (About 1-3 Business Days)

We ship same day before 3PM EST, all orders placed after will go out the next business day

*please note delivery times are based on location in proximity to us. We ship all orders from Virginia.

How is shipping calculated?

Shipping is calculated automatically at checkout. Simply put, we charge you exactly what it costs us to ship, no excess charges for shipping.

Do you ship internationally?

We ship worldwide but cannot ship "Midsole Magic" due to shipping restrictions and regulations. The international shipping is calculated in the same way as our domestic orders. You may see prices are higher to ship outside of the USA, but again the shipping calculator calculates and charges you exactly what it costs us to ship to you!

Please note that the customer is responsible for additional taxes or Custom's Fees (if any) upon arrival of the package. If package is refused or undeliverable for any reason, a refund will be given minus any Shipping Costs/Duties/Taxes/Customs fees. Please allow up to 30 days to receive a refund.

Shipping costs are non-refundable.

Commercial Invoices will include the full retail value of all products and will not account for any discounts/promotions

Where is my package?

When checking out an email is required (you can also add your phone number for order updates via Text). Our system will automatically email/text you a confirmation email, as well as update you with tracking as soon as it's available. If your tracking number shows "delivered" but you have no received your package, please be sure to check your mailbox, porch, or office for apartments, buildings etc.

If you're unable to find your package in any of those places, please email Contact@RaleighRestorations.com for further instructions to contact USPS.

SNEAKER RESTORATION/CUSTOM FAQ

Do you accept customers shoes for restoration or customs?

At this time, we are currently not accepting new clients as we're trying to help and teach others our methods. From entrepreneurs, casual sneakherheads, or boutiques/stores looking to offer a service to their customers. Once we open reservations for clients, our website and Instagram will be the first place we make the announcement so stay tuned!

How can I learn to work on shoes?

I know it's cliche, but seriously, if were able to learn how to do all this, than YOU definitely can! There are some "premium" options if you're really looking to get straight to the answers you need, but you can also begin learning for FREE right now! Ever wanted to fix up your own shoes? Or maybe make a little extra cash doing something you enjoy? Why not start today! Simply click HERE to view all of our options to begin learning today!

How can I clean my own shoes?

If you're looking for the best sneaker cleaner on the market, look no further than RESHOEVN8R. There's a reason we've partnered with them (beyond offering you a 10% discount), click the banner below to check out their products and services. 10% will automatically be applied in cart with promo code: "RR10".