FAQ – Raleigh Restorations

About us

Starting, we are still very much a small business. A team of two consisting of myself (Derrick), and my wife (Corley), we strive to give the quality and resources of a large company, while still focusing on those personal small business touches! I began restoring my own sneakers in 2010, I then started buying used shoes to restore and "flip", and 9 years passed and here we are still doing what we love, but a little different...

Though we aren't currently servicing clients shoes for customs and restorations, we've been working on something VERY exciting. A facility that will have the capacity to full continue our great customer service, products, and research, as well as service ANY and ALL customs, and restorations you may have! Stay tuned to our Instagram for the announcement! We hope our products and years of commitment can help you start or grow as an artist.

Frequently Asked Questions

PRODUCT QUESTIONS

When it comes to using the right paint, there is only one brand that we trust and use! That brand is "Angelus Leather Paint" (click to shop Angelus paint)

Listed on each products page is a description of what the product works on. Our Scratch Resistant Sealer also has a separate FAQ video to help you learn all of the many uses it has. If you've watched our FAQ and Instructional videos and still have questions, please contact us via our "CONTACT US" tab in our menu so we can help you with any specific questions or uses you may have!

When we started restoring and customizing shoes, there weren't a lot of products made specifically for sneakers. All of our products were created to solve a problem that we had when we were first starting. We formulated our products to work better than any other products available for the same or similar purpose years ago. We know there are other brands that try to replicate our products, but we stand by our products and even more our customer service to not just sell you a product, but to help you personally use them effectively to get the results you need.

Order FAQ

To keep costs down for you, we use USPS (United States Postal Service) when shipping our products. There are 2 options when checking out (based upon weight):
1. First-Class (generally 2-5 Business Days)
2. Priority (generally 1-3 Business Days)

We have daily package pickups from our USPS mail carrier and do our best to ship orders the SAME day M-F.
*Please note, once the item is handed off to USPS we have no control over delivery times, delays, or other issues USPS encounters. All orders returned with an incorrect or "insufficient address" are subject to re-payment of shipping costs.

Shipping is calculated automatically at checkout. Simply put, we charge you exactly what it costs us to ship, no excess charges for shipping.

We ship worldwide but cannot ship "Midsole Magic" due to shipping restrictions and regulations. The international shipping is calculated in the same way as our domestic orders. You may see prices are higher to ship outside of the USA, but again the shipping calculator calculates and charges you exactly what it costs us to ship to you!
*You can also use our STORE LOCATOR to see if we have an international supplier or store near you to save on shipping costs!

Please note that the customer is responsible for additional taxes or Custom's Fees (if any) upon arrival of the package. If package is refused or undeliverable for any reason, a refund will be given minus any Shipping Costs/Duties/Taxes/Customs fees. Please allow up to 30 days to receive a refund.

Shipping costs are non-refundable.

Commercial Invoices will include the full retail value of all products and will not account for any discounts/promotions

When checking out an email is required (you can also add your phone number for order updates via Text). Our system will automatically email/text you a confirmation email, as well as update you with tracking as soon as it's available. If your tracking number shows "delivered" but you have no received your package, please be sure to check your mailbox, porch, or office for apartments, buildings etc.

If you're unable to find your package in any of those places, please email Contact@RaleighRestorations.com for further instructions to contact USPS.